Last updated: 2 November 2026
At Istanbul BBQ Chester, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a reservation or contact either of our restaurants.
We handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Istanbul BBQ Chester operates two restaurant locations in Chester, United Kingdom:
Brook Street
85 Brook Street
Chester, CH1 3DX
Telephone: 01244 326222
Pepper Street
Unit 2 Pepper Street
Chester, CH1 1DF
Telephone: 01244 231924
Website: https://istanbulbbqchester.co.uk
Email: info@istanbulbbqchester.co.uk
Information We Collect
We may collect the following information when you interact with our website.
Table reservations
When you request a reservation, we collect information such as:
- Your name, email address and telephone number
- Your preferred restaurant location
- Your requested date, time and number of guests
- Any additional information you voluntarily include in the Special Requests field
Contact enquiries
When you contact us through our website, we may collect your name, email address, telephone number, preferred location and message details.
Technical information
When you browse our website, certain technical information may be processed, including your IP address, browser type, device information and website usage or server log data. This information helps us operate, maintain and protect the website.
How We Use Your Information
We use personal information for the following purposes:
Managing reservations: To receive reservation requests, check availability, contact customers and send booking confirmations or updates.
Responding to enquiries: To answer questions, respond to feedback and assist with private dining, group bookings or other requests.
Operating and securing our website: To maintain website functionality, investigate technical problems and protect our systems against misuse.
Meeting legal obligations: To comply with applicable legal requirements and handle matters involving complaints or legal claims.
Our legal bases for processing personal information may include:
- Contract or pre-contractual steps: When handling reservations or requests for restaurant services.
- Legitimate interests: When responding to general enquiries, maintaining our website, providing customer service and protecting our business systems.
- Legal obligations: Where we must process or retain information to comply with the law.
- Consent: Where consent is required for a particular activity.
We do not use reservation or general enquiry information for unrelated direct marketing without an appropriate legal basis.
Allergies, Dietary Requirements and Special Requests
If you voluntarily provide information about food allergies, dietary restrictions, accessibility needs or other special requirements, we use this information to respond to your request and make appropriate arrangements for your visit.
Some information, particularly health-related information, may be classified as special category personal data under UK GDPR. Where an additional legal condition is required to process such information, we will ensure an appropriate condition applies, including obtaining explicit consent where necessary.
Please avoid sharing sensitive personal information that is not relevant to your reservation or enquiry.
How We Share Your Information
We may share personal information with trusted service providers where necessary to operate our website and restaurant services.
These may include:
- Our website hosting and email service provider, Hostinger
- Website management and technical support providers acting on our behalf
- Authorised staff responsible for handling reservations and customer enquiries
- Professional advisers or relevant authorities where disclosure is legally required
We require personal information to be handled appropriately and only for legitimate purposes.
We do not sell customers’ personal information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Reservation information is retained for managing bookings, responding to related enquiries and handling any subsequent complaints or disputes.
Contact enquiries are retained while they are being handled and for any additional period reasonably necessary for legitimate business or legal purposes.
Technical information is retained according to operational, security and applicable service-provider retention requirements.
We review the information we hold and delete or anonymise personal data when it is no longer necessary, unless a longer retention period is required by law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its operation, security and functionality.
These may include essential cookies used to operate the website and administrative cookies associated with authorised WordPress users.
If we use optional analytics, advertising or third-party tracking technologies, we will provide appropriate information and obtain consent where required by applicable law, unless a relevant legal exception applies.
You can manage or delete cookies through your browser settings. Disabling certain essential cookies may affect website functionality.
We may provide additional information about specific cookies and your available choices through a separate cookie notice or consent management tool.
Links to Other Websites
Our website may contain links to third-party websites, including social media platforms, map services and review websites.
When you follow these links, the third-party website may collect and process information under its own privacy policy.
We encourage you to review the privacy policies of any external websites you visit.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or loss.
These measures may include secure website connections, access controls and appropriate management of our website and email systems.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of how your information is processed
- Object to certain processing, including processing based on legitimate interests
- Request data portability where applicable
- Withdraw consent at any time where processing is based on consent
These rights may be subject to applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
Data Transfers Outside the UK
Some service providers may process or store information outside the United Kingdom.
Where a transfer of personal information is subject to UK GDPR international transfer requirements, we will ensure that an appropriate legal mechanism or safeguard applies.
You may contact us for further information about relevant international data transfers.
Complaints
If you have concerns about how we handle your personal information, please contact us at:
We will review data protection complaints, acknowledge them within 30 days and respond without unjustified or excessive delay.
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal obligations.
Any updated version will be published on this page with a revised last-updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Istanbul BBQ Chester
Email: info@istanbulbbqchester.co.uk
Website: https://istanbulbbqchester.co.uk
You may also contact either of our Chester restaurant locations using the details provided above.